검색 상세

An Integrated Methodology for Evaluation of Business Process and Organization Structure using Simulation

시뮬레이션 기법을 활용한 비즈니스 프로세스와 조직 평가 방법론 개발

이진연 (Jinyoun Lee, 포항공과대학교)

원문보기

초록 moremore
Organizations constantly redesign their business processes and/or organizational structures to adapt to the rapidly changing environments. Most existing redesign approaches, however, consider only business processes and not organizational structures that can significantly affect business process per...
Organizations constantly redesign their business processes and/or organizational structures to adapt to the rapidly changing environments. Most existing redesign approaches, however, consider only business processes and not organizational structures that can significantly affect business process performance. This paper presents an integrated methodology for evaluation of business process and organizational structure using simulation. First, a data model is defined for analyzing business process and organizational structure simultaneously. Then, a new approach for the business process simulation incorporating the effect of organizational structure is proposed. To evaluate and redesign business process more appropriately, this paper extends the analysis methodology not only in terms of the task execution, also in terms of the transfer of work between human resources, departments, or hierarchy levels. Further, it demonstrates how to use and analyze the proposed model. Finally, a case study of the Korean prosecutor’s office is presented to illustrate the importance and feasibility of the proposed approach, which will enable a more precise prediction of the changes caused by process and organizational redesign.
목차 moremore
I. Introduction - 1 -
1.1 Research background - 1 -
1.2 Goal and scope of research - 4 -
...
I. Introduction - 1 -
1.1 Research background - 1 -
1.2 Goal and scope of research - 4 -
1.3 Organization of the paper - 6 -
II. Literature review - 7 -
2.1 The effects of organizational structure on business process performance - 9 -
2.2 The evaluation methodology of business process and organizational structure - 12 -
III. Data model for evaluation of business process and organizational structure simultaneously - 16 -
3.1 The definition and characteristics of current event logs - 16 -
3.2 The data model for evaluation of business process and organizational structure simultaneously - 18 -
IV. An approach for the business process simulation incorporating the effect of organizational structure - 21 -
4.1 Model the organizational structure and the business process - 23 -
4.2 Model the business process simulation - 30 -
4.3 Simulate and analyze the business process simulation model - 38 -
4.4 Suggest alternatives for business process and/or organizational structure - 41 -
V. A business process analysis methodology that incorporates the effects of organizational structure - 43 -
5.1 Workflow matrix (WFM) and handover matrix (HM) - 43 -
5.2 Organizational chart matrix (OCM) - 50 -
5.3 Application of this methodology - 54 -
VI. Application - 57 -
6.1 The information of DUI prosecution process and the organizational chart of the prosecutors’ office - 57 -
6.2 The simulation model of DUI prosecution process - 61 -
6.3 The comparison analysis of simulation results between the proposed simulation model and the existing model - 63 -
6.4 Suggest an alternative model - 65 -
VII. Conclusion - 69 -
요 약 문 - 73 -
References - 76 -